Policies
Welcome!
I create
wonderful collections of wearable art which take their inspiration from the
flora and fauna of Scotland; look out for birds, leaves and flowers.
All my
jewellery is designed and hand made by me, from the initial design right
through to the finished product.
Many
items are made from eco friendly recycled fine silver.
Payment
Payment
is by paypal only.
Shipping
Items in
stock are shipped within 1 to 3 days of payment. Made to order items will take
longer and the timeline will be outlined in the product description.
Items
ship by Royal Mail First Class for orders placed in the UK and by Royal Mail
Airmail for orders outside of the UK.
Returns
You have the right to cancel your order and return the item to me for a full
refund. To do this you must contact me within 14 days of receiving your item(s)
and you must do this in writing. I will organise your refund or simply cancel
the order if it has not been paid for.
Get in touch with me by using the contact form on my website or send me an
email. My email address is provided both in your confirmation of order email
and on your Paypal receipt.
When contacting me please state the order details (date of order, the
username/email address you used to order, item name, quantity, price, etc.).
Unless the goods are faulty, you are responsible for the return postage costs.
I will provide a refund which includes the cost of outward postage within 14
days of receiving the returned goods, or within 14 days of you providing
evidence that you have posted the goods back, whichever is soonest. I am
entitled to deduct money from the refund if the item shows evidence of use
which diminishes its value.
Return of faulty goods
You have a right to return goods if they develop a fault up to six months after
receipt of the goods. Depending on the circumstances, you may be entitled to a
repair, replacement or a full or partial refund. Please contact me to inform me
of the fault so that I can try to sort the problem out for you.
Lost items
If the item has been posted but is lost in transit, I will provide a refund or
re-deliver the same item. Please contact me to report a lost item.